Last Updated: December 20, 2025
Welcome to Trip Support. We're here to help you get the most out of your trip planning experience. Below
you'll find resources, answers to common questions, and ways to reach our support team.
1. Getting Started
New to Trip? Here's how to begin:
- Single-Day Trips: Enter a destination (city or landmark) and let our AI generate a
personalized itinerary
- Multi-Day Trips: Toggle multi-day mode and specify a country or multiple cities for
extended travel plans
- Customize: Add or remove stops, adjust timing, and view routes on the interactive map
- Save & Share: Export your itinerary, print it, or share it with travel companions
2. Frequently Asked Questions (FAQ)
2.1 How does PlanTrip work?
PlanTrip uses Google's Gemini AI to generate personalized travel itineraries based on your destination and
preferences. We combine AI-generated suggestions with real-time data from Google Maps, Places, Routes APIs,
and
weather services to create comprehensive, accurate trip plans.
2.2 Is PlanTrip free to use?
Yes, PlanTrip is currently free to use. We may introduce premium features in the future, but core trip
planning
functionality will remain accessible.
2.3 Do I need to create an account?
No account is required to use PlanTrip. However, creating an account allows you to save your trip plans
across
devices and access them later.
2.4 How accurate is the travel information?
We use trusted third-party data sources (Google Maps, Places, Routes, and weather APIs) to provide the most
accurate information available. However, we recommend verifying critical details such as hours of operation,
entry fees, travel restrictions, and weather conditions before your trip.
2.5 Can I use PlanTrip offline?
PlanTrip requires an internet connection to generate itineraries and access real-time data. However, you can
export or print your itinerary for offline reference during your trip.
2.6 What destinations does PlanTrip support?
PlanTrip supports destinations worldwide. Our AI can generate itineraries for cities, countries, landmarks,
and
regions across the globe.
2.7 How do I save my trip plans?
Your trip plans are automatically saved in your browser's local storage. If you create an account, your plans
will be saved to our servers and accessible from any device.
2.8 Can I customize the generated itinerary?
Absolutely! You can add or remove stops, adjust visit durations, reorder activities, and customize your
itinerary to match your preferences.
2.9 Does PlanTrip include booking services?
Currently, PlanTrip focuses on itinerary planning and does not include booking services for flights, hotels,
or
activities. We provide recommendations and information to help you make informed booking decisions elsewhere.
2.10 What browsers are supported?
PlanTrip works best on modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
We
recommend using the latest version of your preferred browser for optimal performance.
3. Troubleshooting
3.1 The map is not loading
Solutions:
- Check your internet connection
- Disable browser extensions that may block scripts (ad blockers, privacy tools)
- Clear your browser cache and cookies
- Try a different browser
- Ensure JavaScript is enabled in your browser settings
3.2 Itinerary generation is slow or failing
Solutions:
- Check your internet connection speed
- Try a more specific destination (e.g., "Paris, France" instead of just "Paris")
- Refresh the page and try again
- If the issue persists, our AI service may be experiencing high demand—please try again in a few minutes
3.3 My saved plans disappeared
Solutions:
- If you cleared your browser data, local plans may have been deleted
- Create an account to save plans to the cloud for persistent storage
- Check if you're using the same browser and device where you saved the plans
- Contact support if you had an account and your plans are missing
3.4 Routes are not displaying correctly
Solutions:
- Ensure location services are enabled in your browser
- Check that the destinations are accessible by the selected transportation mode
- Try refreshing the page
- Some remote locations may have limited routing data
3.5 Weather information is not showing
Solutions:
- Weather data may not be available for all locations
- Check your internet connection
- Try refreshing the page
- Weather services may be temporarily unavailable—try again later
4. Technical Issues
If you encounter technical problems, please provide the following information when contacting support:
- Browser: Name and version (e.g., Chrome 120, Firefox 121)
- Operating System: Windows, macOS, Linux, iOS, Android (include version)
- Device: Desktop, laptop, tablet, or mobile
- Error Messages: Exact text of any error messages you see
- Steps to Reproduce: What you were doing when the issue occurred
- Screenshots: If applicable, screenshots help us diagnose issues faster
5. Privacy & Data Questions
For questions about how we handle your data, please review our Privacy Policy.
Key
points:
- We do not sell your personal information
- Trip plans can be stored locally in your browser or on our servers (if you have an account)
- You can delete your data at any time
- We use third-party services (Google Maps, Gemini AI, weather APIs) that have their own privacy policies
6. Feature Requests & Feedback
We love hearing from our users! If you have ideas for new features or improvements, please share them with
us:
- Email us at feedback@plantrip.org
- Include detailed descriptions of your suggestions
- Let us know how the feature would improve your experience
7. Contact Support
Need personalized assistance? Our support team is here to help.
7.1 Email Support
All Inquiries: support@plantrip.org
For all support requests, technical issues, account questions, privacy concerns, and business inquiries,
please contact us at the email above.
7.2 Response Times
We strive to respond to all support requests within:
- Critical Issues: 24 hours
- General Support: 48-72 hours
- Feature Requests: 1 week
Response times may vary during weekends and holidays.
7.3 What to Include in Your Support Request
To help us assist you quickly, please include:
- A clear description of your issue or question
- Your browser and operating system information
- Any error messages you've encountered
- Screenshots or screen recordings (if applicable)
- Steps you've already taken to resolve the issue
- Your account email (if you have an account)
8. Service Status
Experiencing issues? Check if there's a known outage or service disruption:
- Try refreshing the page (Ctrl+F5 or Cmd+Shift+R for a hard refresh)
- Clear your browser cache and cookies
- Check your internet connection
- Verify that third-party services (Google Maps, weather APIs) are operational
- If problems persist, contact us at support@plantrip.org
9. API Rate Limits
Trip uses third-party APIs that have usage limits. If you encounter rate limit errors:
- Wait a few minutes before generating another itinerary
- Avoid making excessive requests in a short period
- If you need higher limits for commercial use, contact support@plantrip.org
10. Accessibility
We're committed to making Trip accessible to all users. If you encounter accessibility barriers or have
suggestions for improvement, please contact us at support@plantrip.org.
11. Community Guidelines
When using Trip and interacting with our support team:
- Be respectful and courteous
- Provide accurate information
- Do not use the Service for illegal or harmful purposes
- Respect the privacy of others
- Follow our Terms of Service
12. Additional Resources
13. Business & Partnership Inquiries
Interested in partnering with Trip or integrating our service into your platform? Contact us at support@plantrip.org.